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Clinic Policies

CANCELATION POLICY

*We require at least 48hours notice be given for any reschedule or cancellation of appointment.

*If you cancel with less than a 48hrs of your appointment we reserve the right to charge a cancellation fee of 50% of the treatment cost.

*If you fail to notify of your cancellation and there is a no show to your appointment we reserve the right to charge a cancellation fee of 75% of the treatment cost

*For prepaid treatments or gift vouchers if you fail to follow above we reserve the right to charge 100% of the treatment booked cost.

*Refunds will be provided only under special circumstances and whilst every effort is made to accommodate unplanned events your timely consideration is appreciated.

*If you think you won’t make it to your appointment, let us know in advance please and we will be happy to reschedule or cancel your appointment, please call us on 9942 3878, email us to info@paulinadelosreyes.com.au, alternatively within 48hrs prior to your appointment time you can also cancel online via Vagaro which is our booking system.

CHILDREN POLICY:

We write this with the utmost respect to the parents in our Clinic. Sadly we are not able to accommodate kids under the age of 9 years old. Kids over the age of 9 years old have to stay in reception while her parents come to our clinic for an appointment.

Kids over the age of 9 and up to the age of 14 can have certain treatments if a parent or guardian is with them at all times during the treatment. Young children, toddlers and babies who visit the clinic during their parent appointments pose an occupational health and safety issue to themselves, our staff and our clients. We work in an environment that has sharps, razors, chemicals, mirrors, lasers and other heavy and expensive machinery, hot wax as well as offering treatments that provide relaxation and quiet time to our clients.

We ask parents to visit the clinic without their children, please understand that our concern is the safety of your child and our clients well-being.

We write this without the intent of offending or upsetting our lovely parent clientele and hope that you will aid us in keeping our clinic as a safe environment. Please contact us if you have any concerns or questions about our Children policy.

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Call 03 9942 3878 to book an appointment or email us at info@paulinadelosreyes.com.au

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