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Clinic Policies

Booking Policy:
Paulina de los Reyes Makeup Beauty Skin Clinic requires payment of a 50% deposit at the time of booking or with a minimum 48 hours prior to your appointment.
Brow Tattooing appointments require a 50% deposit at the time of booking or minimum 7 days prior to the appointment. You can pay your deposit via Timely Pay directly from the invoice sent to your email, or payment can be taken over the phone or paid in clinic. Bookings may be cancelled if deposits are not received in time.

Cancellation Policy:
Deposits are non-refundable or transferable if an appointment is missed or cancelled with less than 24hrs notice. For prepaid appointments or gift voucher payments if you fail to notify your cancellation under the above conditions, your treatment package or voucher will be forfeited. Your timely consideration is appreciated as we will have a therapist organised for your appointment. If you think you wont make it to your appointment simply lets us know in advance by either calling the salon on 9942 3878, email info@paulinadelosreyes.com.au or Online by replying to the text message sent to you 24hrs prior to your appointment.

Children Policy:
Kids over the age of 9 and up to the age of 14 can have certain treatments if a parent or guardian is with them at all times during the treatment. Kids below 9 years old who visit the clinic during their parent appointments pose an occupational health and safety issue to themselves, our staff and our clients. We work in an environment that has sharps, razors, chemicals, mirrors, lasers and other heavy and expensive machinery, hot wax as well as offering treatments that provide relaxation and quiet time to our clients. We ask parents to visit the clinic without their children, please understand that our concern is the safety of your child and our clients relaxation experience. We write this without the intent of offending or upsetting our lovely parent clientele and hope that you will aid us in keeping our clinic as a safe environment. Please contact us if you have any concerns or questions about our Children policy.

Privacy Policy:
Paulina de los Reyes Makeup Beauty Skin Clinic “Paulina’s” is committed to protecting the privacy of its customers and keeping the information we have collected safe.

Paulina’s is bound by the Commonwealth Privacy Act 1988 (including the National Privacy Principles) (“Privacy Act”), and as such, this policy has been drafted in accordance to the principles concerning the protection of your personal information.

By providing your personal information to Paulina’s, either through our website, our staff, or otherwise, you agree to the collection, and disclosure of that information in accordance with this Privacy Policy. If you do not consent to certain uses of your personal information, we may not be able to provide you with a product or service. This policy is a public document and has been prepared considering the National Privacy Principle.

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Natural Beauty Like Never Before

Call 03 9942 3878 to book an appointment or email us at info@paulinadelosreyes.com.au

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